Refund Policy
### Refund Policy
At NxTTreasure, we are committed to ensuring your satisfaction with our shipping services. If you experience any issues, please review our refund policy below:
**1. Eligibility for Refunds:**
- **Delayed Shipments:** Refunds are available for shipments delayed beyond the guaranteed delivery time, provided the delay is not due to weather, customs, or other factors beyond our control.
- **Lost Shipments:** If a shipment is confirmed lost after 30 days from the expected delivery date, a full refund or replacement will be offered.
- **Damaged Shipments:** Refunds or replacements are available for shipments received in damaged condition. Claims must be reported within 7 days of receipt.
**2. Refund Process:**
- **Request Submission:** To request a refund, please contact our customer service team at nxttreasure.shop@gmail.com with your order number and details of the issue.
- **Investigation:** We will investigate your claim and determine eligibility within 5 business days.
- **Resolution:** Once approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
**3. Non-Refundable Situations:**
- **Incorrect Addresses:** Refunds are not issued for shipments where the delivery address provided was incorrect or incomplete.
- **Refused Deliveries:** No refunds are available for shipments refused or returned to sender due to the recipient’s decision.
**4. Contact Us:**
- For any questions or to initiate a refund request, please reach out to our customer service team at nxttreasure.shop@gmail.com.We will do our best to contact you in the briefest delays.
Thank you for choosing Nxt Treasure. We appreciate your business and are here to assist with any concerns you may have.
At NxTTreasure, we are committed to ensuring your satisfaction with our shipping services. If you experience any issues, please review our refund policy below:
**1. Eligibility for Refunds:**
- **Delayed Shipments:** Refunds are available for shipments delayed beyond the guaranteed delivery time, provided the delay is not due to weather, customs, or other factors beyond our control.
- **Lost Shipments:** If a shipment is confirmed lost after 30 days from the expected delivery date, a full refund or replacement will be offered.
- **Damaged Shipments:** Refunds or replacements are available for shipments received in damaged condition. Claims must be reported within 7 days of receipt.
**2. Refund Process:**
- **Request Submission:** To request a refund, please contact our customer service team at nxttreasure.shop@gmail.com with your order number and details of the issue.
- **Investigation:** We will investigate your claim and determine eligibility within 5 business days.
- **Resolution:** Once approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
**3. Non-Refundable Situations:**
- **Incorrect Addresses:** Refunds are not issued for shipments where the delivery address provided was incorrect or incomplete.
- **Refused Deliveries:** No refunds are available for shipments refused or returned to sender due to the recipient’s decision.
**4. Contact Us:**
- For any questions or to initiate a refund request, please reach out to our customer service team at nxttreasure.shop@gmail.com.We will do our best to contact you in the briefest delays.
Thank you for choosing Nxt Treasure. We appreciate your business and are here to assist with any concerns you may have.